Terms of Service

Last updated: October 1, 2026

1. Introduction and Acceptance of Terms

1.1 Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Fuerte vision, MB ("we", "us", "our", or "PrismaScribe") governing your access to and use of the PrismaScribe AI-powered transcription platform, including our website at prismascribe.ai, our mobile applications and all related services (collectively, the "Service").

1.2 Acceptance

By creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

1.3 Age Requirement

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1.4 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable EU and Lithuanian data protection laws. Please review the Privacy Policy at /privacy.

1.5 Updates to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

  • Posting the updated Terms on our website with a revised "Last Updated" date;
  • Sending notice to the email address associated with your account; or
  • Displaying a prominent notice on the Service.

Your continued use of the Service after such notice constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must cease using the Service and may close your account in accordance with Section 7 (if applicable).

1.6 Geographic Scope

These Terms are governed by the laws of the Republic of Lithuania and applicable European Union regulations. The Service is operated from Lithuania and is available to users worldwide, except where its use is prohibited by law.

2. Definitions

For the purposes of these Terms, the following definitions apply:

  • "Account" means the registered user account you create to access and use the Service.
  • "AI Services" means the artificial intelligence and machine learning technologies we use to provide the Service, including speech-to-text transcription, AI language models for translation, summarization and other AI content generation, speech synthesis, background-noise removal, and meeting recording technology.
  • "Content" means any audio files, video files, text, transcriptions, translations, summaries, metadata, or other materials that you upload, submit, store, or generate through the Service.
  • "Free Tier" means the no-cost subscription plan that provides limited access to the Service with usage restrictions.
  • "Personal Data" means any information relating to an identified or identifiable natural person, as defined under the GDPR.
  • "Subscription Plan" means any of our paid service tiers (Starter, Premium, or Pro) that provide enhanced features and increased usage limits.
  • "Third-Party Providers" means the external service providers we use to deliver the Service, including providers for authentication, payment processing, speech-to-text transcription, AI language model services, meeting recording, cloud storage, hosting, email delivery, analytics and error monitoring.
  • "User Content" means all Content that you upload to or create using the Service.

3. Service Description

3.1 Overview of Service

PrismaScribe is a software-as-a-service (SaaS) platform that provides AI-powered transcription, translation, and summarization services. The Service enables you to:

  • Upload or record audio and video, or import it from a supported link, for automatic transcription;
  • Send a meeting recording assistant to online meetings you take part in (paid plans);
  • Receive AI-generated transcriptions with speaker labels and audio event detection;
  • Translate transcriptions into 99+ languages;
  • Generate summaries, meeting minutes, to-do lists, quizzes, flashcards and other AI content, and ask questions about a transcript;
  • Share content with other people and collaborate in workspaces; and
  • Export transcriptions in multiple formats (TXT, SRT, VTT, PDF, Word, and Markdown).

3.2 AI-Powered Technology

The Service utilizes artificial intelligence and machine learning technologies provided by Third-Party Providers. The categories of providers we use, and how they handle your data, are described in our Privacy Policy:

  • Transcription: Powered by specialized speech-recognition providers, which process your audio and video files to generate text transcriptions, identify different speakers (speaker diarization), and detect audio events.
  • Translation: Powered by AI language model providers, which translate transcriptions into your selected target language.
  • Summarization & AI content: Powered by AI language model providers, which process transcript text to generate summaries, study materials, and other AI content.
  • Meeting recording & transcription: Powered by a meeting recording provider, which can join third-party video meetings on your behalf and capture meeting audio for transcription.

We may change the providers we use at any time, provided that any replacement offers an equivalent level of data protection.

You acknowledge and agree that the accuracy, quality, and completeness of AI-generated outputs depend on various factors including audio quality, speaker accents, background noise, technical terminology, and the inherent limitations of AI technology.

3.3 Supported Formats

The Service currently supports the following file formats:

  • Input formats: MP3, MP4, WAV, M4A, AAC, OGG, FLAC, WMA, MOV, AVI, MKV, WEBM, FLV, WMV, 3GP, OGV, and other common audio and video formats
  • Export formats: TXT, SRT, VTT, PDF, Word, and Markdown

We may add or remove supported formats at our discretion.

3.4 Data Storage and Processing

Your uploaded files and generated Content are stored with cloud storage providers under data processing agreements. Processing of your Content may occur on servers operated by our Third-Party Providers in various locations, including the European Union and the United States, subject to appropriate data protection safeguards as described in our Privacy Policy.

3.5 Service Availability

The Service is provided on an "as available" basis. While we strive to maintain high availability and reliability, we do not guarantee that:

  • The Service will be uninterrupted, timely, secure, or error-free;
  • The results obtained from the Service will be accurate, complete, or reliable;
  • The quality of any transcriptions, translations, or summaries will meet your expectations; or
  • Any errors or defects in the Service will be corrected.

We do not provide any service level agreement (SLA) or uptime guarantees for any plan, free or paid.

3.6 Right to Modify or Discontinue

We reserve the right, at any time and from time to time, to:

  • Modify, suspend, or discontinue the Service (or any part thereof) temporarily or permanently;
  • Change the features, functionality, or capacity of the Service;
  • Impose or modify Usage Limits;
  • Add, remove, or modify Third-Party Providers; or
  • Implement new technologies or update existing AI Services.

We will make reasonable efforts to provide advance notice of material changes that substantially reduce the functionality of your Subscription Plan. However, we may make changes immediately and without notice if required for security, legal compliance, or technical reasons.

3.7 No Professional Services

The Service is provided as an automated software platform. We do not provide professional transcription services, translation services, linguistic services, or any form of human review or verification of AI-generated outputs. You are solely responsible for reviewing, verifying, and validating all Content generated by the Service before relying on it for any purpose.

3.8 Beta Features

We may occasionally offer features designated as "beta," "experimental," "preview," or similar designations. These features are provided for testing and evaluation purposes and may not be fully functional or tested. Beta features may be modified or discontinued at any time without notice and are provided without warranties of any kind.

4. Subscription Plans and Billing

PrismaScribe offers multiple subscription tiers including a Free tier and paid tiers with increased allowances for transcription hours, meeting-recorder hours, AI generations, translation characters, storage and file sizes. Specific pricing and tier availability are shown at the point of purchase and may differ between our website and the app stores due to platform pricing.

All web subscription fees are processed through a PCI DSS Level 1 compliant payment processor. You may choose between monthly or annual billing cycles. You are responsible for all applicable taxes.

Automatic Renewal

All paid subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. By subscribing to a paid plan, you authorize us to charge your payment method on each renewal date.

Plan Changes

Upgrades take effect immediately and you are charged a prorated amount for the remainder of the current billing period. Downgrades take effect at the end of the current billing period. If your stored content exceeds the storage limit of a lower plan, you will not be able to upload new files until you are back within the limit.

Top-Ups

You may buy additional transcription hours as a one-off purchase ("top-up"). Top-up credits are added to your account on payment, are used only after your plan's monthly transcription hours have been used, do not expire unless stated at the time of purchase, and remain available if you cancel a subscription. Top-up credits apply to transcription only, not to meeting-recorder hours or other allowances.

Promotional Codes

Promotional codes apply only as stated in the offer, cannot be exchanged for cash, may be limited to new customers or specific plans, and may be withdrawn at any time.

Failed Payments

If a renewal payment fails, we may suspend paid features until the payment is resolved. Your content remains stored during this period, subject to Section 7.

App Store Subscriptions

If you subscribe through our mobile application, the subscription is sold by the app store (Apple App Store or Google Play) and the following additional terms apply:

  • Your subscription is processed by the app store, not by us. Pricing in your local currency is determined by the app store's pricing tiers and may differ from our website pricing.
  • Subscriptions automatically renew through your app store account at the beginning of each billing period unless you cancel at least 24 hours before the period ends.
  • You can manage and cancel your subscription at any time in your app store subscription settings (on iOS: Settings → Apple ID → Subscriptions). Deleting your PrismaScribe account does not cancel an app store subscription; cancel it in the app store.
  • Refund requests for app store purchases are handled by the app store under its own policies. We are not able to issue refunds directly for purchases made through an app store.
  • You can delete your account from within the mobile app; account deletion removes your data as described in Section 7 and our Privacy Policy.
  • Apple's standard end-user license agreement (available at apple.com/legal/internet-services/itunes/dev/stdeula) governs your use of the iOS application where it conflicts with these Terms.

14-Day Money-Back Guarantee and Right of Withdrawal

If you are not satisfied with a paid web subscription, contact us at support@prismascribe.ai within 14 days of your first payment for that subscription and we will refund it in full. This guarantee also covers the statutory 14-day right of withdrawal that applies if you are a consumer in the European Union. Top-up purchases can be refunded within 14 days of purchase as long as none of the credits have been used.

After 14 days: Subscription fees and top-up purchases are non-refundable, except where applicable law requires otherwise. We do not provide refunds for renewal periods based on dissatisfaction with AI output quality, accuracy, or performance. The Free Tier is available for you to evaluate the Service's capabilities before committing to a paid subscription.

Cancellation

You may cancel your subscription at any time from the Billing page of your account or by contacting us at support@prismascribe.ai. Upon cancellation, your access to paid features will continue until the end of your current billing period. No refund will be issued for the remaining time, except under the 14-day guarantee above.

Usage Limits and Monthly Resets

Your plan includes monthly allowances of transcription hours, meeting-recorder hours, AI generations and translation characters, plus a storage limit. Some optional features (such as custom vocabulary or background-noise removal) use your transcription allowance at a higher rate, which is shown before you start. These limits operate as follows:

  • Monthly Reset: Monthly allowances reset once a month, including on annual plans. On a paid plan the reset date follows your subscription date; on the Free Tier it follows your sign-up date.
  • No Rollover: Unused monthly allowances do not roll over or accumulate from one month to the next. Top-up credits are separate and are governed by the Top-Ups section above.
  • After Cancellation: Your paid allowances remain available until the end of the period you have paid for. Your account then moves to the Free Tier (0.5 hours per month).
  • Forfeiture: Any unused monthly allowance from a paid plan is forfeited when the plan ends. You will not receive credit, refunds, or carry-over for unused monthly allowances.

Example: If you subscribe to the Pro plan (40 hours/month) and use only 10 hours during a month, the remaining 30 hours expire when that month ends and do not carry forward. If you cancel mid-period after using 10 hours, you can still use the remaining 30 hours until the end of the period you have paid for; your account then returns to the Free Tier (0.5 hours per month).

Your account dashboard displays your current usage and the date when your limits will reset. We recommend monitoring your usage regularly to make the most of your subscription.

5. Acceptable Use Policy

By using the Service, you agree to:

  • Upload only content that is legal and that you have the right to upload, process, and share
  • Ensure you have obtained all necessary rights, licenses, permissions, and consents for any content you submit
  • Comply with all applicable laws and regulations
  • Ensure compliance with all applicable data protection and privacy laws, including obtaining proper consent from individuals whose voices or personal data may be processed

You may not upload, process, store, or share content that:

  • Is illegal, including content that promotes terrorism, child exploitation, hate speech, or criminal activity
  • Infringes upon the intellectual property rights of third parties
  • Contains viruses, malware, or other malicious code
  • Constitutes harassment, bullying, discrimination, threats of violence, or abuse
  • Consists of unauthorized recordings made without required consent
  • Contains illegally intercepted communications or recordings obtained through illegal surveillance

You may not:

  • Attempt to circumvent any technical limitations, usage restrictions, or security measures
  • Reverse engineer, decompile, or disassemble the Service
  • Use the Service to transmit spam or engage in automated abuse
  • Interfere with or disrupt the Service, servers, or networks
  • Resell, sublicense, or redistribute the Service without our express written permission

Recording Consent

You are solely responsible for ensuring compliance with all applicable recording consent laws in your jurisdiction. Many jurisdictions require all-party consent before recording conversations. You must obtain all necessary consents before recording a conversation with our apps or devices, before sending our meeting assistant to a meeting, and before uploading a recording.

Meeting Recording Assistant

You may send the meeting assistant only to meetings you are entitled to record. You must inform all participants and obtain any consent the law requires before it joins, must not remove or disguise the recording notice in order to avoid that duty, and must comply with the terms of the meeting platform you use.

Imported Content

You may import media from third-party websites only if you have the right to do so and the import complies with that website's terms. You are responsible for any content you import.

Sharing and Workspaces

You are responsible for what you share and with whom. Anyone with a share link or share code can access the shared content until you revoke it or it expires. Content placed in a workspace is visible to the members of that workspace according to their roles, and workspace owners and administrators can manage members and content. A workspace has no plan of its own: each member's usage counts against that member's own plan and allowances, whoever owns the workspace or the file.

Generated Speech

You must not use generated speech to impersonate any person or to mislead meeting participants or anyone else about who is speaking.

Indemnification

You agree to indemnify, defend, and hold harmless Fuerte vision, MB, its officers, directors, employees, and third-party service providers from any claims, liabilities, damages, losses, costs, or expenses arising out of your use or misuse of the Service, your violation of these Terms or any applicable law, your violation of any third-party rights, or any content you upload to the Service.

6. Intellectual Property Rights

User Content Ownership

You retain full ownership of all content you upload to the Service, including audio files, video files, and any other materials. You also retain ownership of all AI-generated outputs derived from your User Content, including transcripts, translations, and summaries.

License Granted by You to Us

By uploading User Content to the Service, you grant us a limited, non-exclusive, royalty-free, worldwide license to use, process, store, and transmit your User Content solely for the purpose of providing the Service to you, processing your content through our third-party AI providers, and storing your content on our infrastructure. This license does not grant us any rights to use your User Content for training AI models, marketing, or sharing with third parties except as necessary to provide the Service.

Platform Ownership

The Service and all underlying technology, including the PrismaScribe platform, software, algorithms, user interface, design, branding, logos, trademarks, and all intellectual property rights therein, are and remain the exclusive property of Fuerte vision, MB and our licensors. Nothing in these Terms transfers any ownership rights to you.

Copyright Infringement

We respect the intellectual property rights of others. If you believe that content available through the Service infringes your copyright, please notify us at copyright@prismascribe.ai with: (1) identification of the copyrighted work, (2) identification of the infringing material, (3) your contact information, (4) a statement of good faith belief that the use is unauthorized, (5) a statement that the information is accurate, and (6) your physical or electronic signature.

7. Account Termination

You may delete your account at any time from your account settings (on the web or in the mobile app) or by contacting us at support@prismascribe.ai. Deletion is immediate and permanent: your files, transcripts and generated content are deleted, any web subscription is cancelled with immediate effect, and unused plan allowances and top-up credits are forfeited. Deleting your account does not cancel a subscription purchased through an app store; cancel it there. If you want to keep a paid plan until the end of the period you have paid for, cancel the subscription instead of deleting the account.

We reserve the right to suspend or terminate your account for:

  • Violation of these Terms, including the Acceptable Use Policy
  • Fraudulent activity or payment-related violations
  • Legal compliance requirements
  • Prolonged inactivity (12+ months) with 30 days' notice
  • Service discontinuation with 90 days' notice and prorated refund

Upon termination, all data associated with your account, including transcriptions, audio files, and account information, is permanently deleted, except for records we are required by law to keep (for example accounting records).

8. Medical and Healthcare Transcription Disclaimer

If you use Fuerte vision, MB for medical, healthcare, or clinical documentation purposes, the following additional terms apply:

Not a Medical Device or Substitute for Professional Review

Fuerte vision, MB is a general-purpose AI transcription service and is not a medical device, clinical documentation system, or FDA-approved healthcare product. Our service is not designed, validated, or certified for use in clinical decision-making, diagnosis, treatment, or patient care.

You must verify all transcriptions before using them for any medical or clinical purpose. Healthcare providers remain solely responsible for reviewing, editing, and validating all clinical documentation generated through our service.

No Accuracy Guarantees for Medical Terminology

The speech-recognition technology we use can handle general medical vocabulary, and you can add your own terms to a custom vocabulary, but we make no guarantees regarding transcription accuracy in clinical settings, as described in Section 9 (Disclaimers and Warranties). Medical terms, drug names, dosages, procedures, and diagnoses may be incorrectly transcribed. Any accuracy percentages mentioned in our marketing materials are general estimates and do not constitute warranties for medical use cases.

HIPAA and Healthcare Compliance

Fuerte vision, MB is not currently HIPAA-compliant. We do not execute Business Associate Agreements (BAAs). If you are a covered entity or business associate under HIPAA, you use our service at your own risk and are solely responsible for ensuring compliance with all applicable healthcare privacy laws and regulations.

You should not upload Protected Health Information (PHI), personally identifiable patient data, or other sensitive medical records unless you have obtained all necessary consents and authorizations, and you accept full responsibility for any regulatory violations.

Clinical Decision-Making and Professional Responsibility

Healthcare providers using our service are solely responsible for:

  • Verifying accuracy of all transcribed medical content
  • Ensuring clinical documentation meets applicable standards of care
  • Obtaining patient consent for recording and transcription where required (see "Recording Consent" in Section 5)
  • Maintaining proper medical records according to legal and professional requirements
  • All clinical decisions, diagnoses, treatments, and patient care actions

Fuerte vision, MB is a transcription tool only. We are not involved in your clinical workflows, patient care decisions, or medical practice.

Limitation of Liability for Medical Use

In addition to the general liability limitations in Section 10 (Limitation of Liability), Fuerte vision, MB and its third-party AI service providers are not liable for:

  • Medical errors, misdiagnoses, or incorrect treatments resulting from transcription inaccuracies
  • Patient harm, injury, or adverse outcomes related to use of our transcription service
  • HIPAA violations, regulatory penalties, or privacy breaches
  • Professional liability, malpractice claims, or loss of medical license
  • Any damages arising from your reliance on AI-generated transcriptions in clinical settings

You use our medical transcription features entirely at your own risk. We strongly recommend consulting with legal counsel and compliance professionals before using AI transcription tools in healthcare settings.

9. Disclaimers and Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied. You acknowledge and agree that your use of the Service is at your sole risk.

We explicitly disclaim any warranty regarding the accuracy, completeness, or reliability of transcriptions or translations produced by the Service. The AI's ability to correctly interpret context, technical terminology, accents, background noise, or multiple speakers cannot be guaranteed.

To the maximum extent permitted by applicable law, we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

EU Consumer Protection: Under European Union consumer protection laws, including Directive 2011/83/EU, certain statutory rights cannot be excluded or limited by contract. Nothing in these Terms affects your statutory rights as a consumer under EU law. Where EU consumer protection laws apply, the disclaimers in this Section apply only to the extent permitted by applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Fuerte vision, MB's total aggregate liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total fees you paid to PrismaScribe in the 12 months immediately preceding the event giving rise to the liability; or (b) EUR 100.

To the maximum extent permitted by applicable law, Fuerte vision, MB shall not be liable for any indirect, consequential, special, or punitive damages, including but not limited to loss of profits, loss of business, loss of revenue, loss of data, or loss of goodwill.

The limitations in this Section do NOT apply to liability for:

  • Death or personal injury caused by our negligence or willful misconduct
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded or limited under applicable law

EU Consumer Protection: Under European Union consumer protection laws, certain liability limitations may not be enforceable against consumers. Where you are a consumer within the meaning of EU law, the limitations in this Section apply only to the extent permitted by mandatory consumer protection provisions.

11. Dispute Resolution and Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Lithuania and applicable European Union regulations, including the General Data Protection Regulation (GDPR) and Directive 2011/83/EU on consumer rights.

For disputes with business users, the courts of Vilnius, Republic of Lithuania, shall have exclusive jurisdiction. If you are a consumer resident in the European Union, you may bring proceedings in either the courts of Lithuania or the courts of your country of residence.

Out-of-court dispute resolution: If you are a consumer, you may refer a dispute to the State Consumer Rights Protection Authority of the Republic of Lithuania (Valstybinė vartotojų teisių apsaugos tarnyba, www.vvtat.lt) or to the competent consumer dispute body in your country of residence.

Before initiating any formal dispute resolution proceedings, we strongly encourage you to contact our customer support team at support@prismascribe.ai to attempt to resolve the matter informally.

12. General Provisions

Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Fuerte vision, MB regarding the use of the Service. These Terms supersede all prior understandings, agreements, representations, and warranties regarding the Service.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the invalid provision shall be severed, and the remaining provisions shall remain in full force and effect.

Assignment

We may assign, transfer, or delegate our rights and obligations under these Terms to any third party without your consent in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our prior written consent.

Language

These Terms are drafted in English, which shall be the authoritative and controlling version. Any translation is provided for your convenience only. In the event of any conflict between the English version and any translation, the English version shall prevail.

13. Contact Information

Legal Entity: Fuerte vision, MB

Company Registration Number: 307414067

Registered Address: Ašmenėlės g. 102C, LT-11330 Vilnius, Lithuania

Website: https://prismascribe.ai

Contact Channels:

By using the PrismaScribe AI Service, you agree to be bound by these Terms of Service.

Terms of Service | PrismaScribe