Privacy Policy

Last updated: January 23, 2025

In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We do not sell your data.

This policy applies to all products built and maintained by MB Fuerte vision.

What we collect and why

Our guiding principle is to collect only what we need. Here's what that means in practice:

Identity & access

When you sign up for our transcription service, we ask for identifying information such as your name and email address. This is to provide essential product functionality, authenticate your account, and so we can send you product updates and other essential information. We use Clerk for authentication services.

Billing information

If you sign up for a paid plan, you will be asked to provide your payment information and billing address. Payment information is submitted directly to our payment processor (Stripe) and doesn't hit our servers. We only store billing-related information necessary for account management.

Audio and transcription content

We store on our servers the audio and video files that you upload for transcription, as well as the resulting transcripts and associated metadata. This content is processed using AI transcription services (Replicate API with OpenAI Whisper and ElevenLabs models) and stored securely using Cloudflare R2. Unless you delete this content, we may keep this content as long as your account is active. If you delete your account, your account will become immediately inaccessible and your data will be permanently deleted from our active systems.

Website interactions

We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. We use PostHog and Google Analytics for website analytics. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active.

Error monitoring and performance

We use Sentry to monitor application errors and performance issues. This helps us identify and fix problems quickly. Error logs may contain technical information about your browser, device, and the specific error that occurred.

Cookies and local storage

We use cookies and local storage to provide essential functionality and improve your experience. Below is a complete list of all cookies we use:

Essential cookies:

  • __session - Clerk's authentication cookie containing your JWT session token. Required for login functionality.
  • cookie-consent (localStorage) - Stores your cookie preference choices to remember your consent settings.

Analytics cookies:

  • ph_<project_api_key>_posthog - PostHog's main analytics cookie for user identification (expires after 365 days).
  • ph_phc_<identifier> - PostHog tracking cookies for user behavior analysis and A/B testing.
  • _ga - Google Analytics client ID for unique user identification (expires after 2 years).
  • _ga_G-<measurement-id> - GA4 session-level tracking using the new GS2 format.
  • _gat - Google Analytics request throttling cookie (expires after 1 minute).

Payment processing cookies:

  • __stripe_mid - Stripe merchant/browser identification for fraud prevention.
  • __stripe_sid - Stripe session ID for payment security and fraud detection.

Error monitoring cookies:

  • sentrysid - Sentry session cookie for error monitoring correlation.
  • sentry-sc - Sentry state cookie for performance tracking and error reporting.

You can adjust cookie retention settings and accept or block individual cookies in your browser settings. However, please note that blocking essential cookies will prevent our service from functioning properly. Analytics and monitoring cookies can be disabled through your browser settings or our cookie consent banner.

Voluntary correspondence

When you email us with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.

When we access or share your information

To provide products or services you've requested

We use some third-party subprocessors to help run our applications and provide the Services to you. This includes:

  • Clerk: User authentication and account management
  • Stripe: Payment processing
  • Replicate: AI transcription processing using OpenAI Whisper and ElevenLabs models
  • Cloudflare R2: Secure file storage
  • PostHog: Analytics and product insights
  • Sentry: Error monitoring and performance tracking

To investigate, prevent, or take action regarding abuse

Accessing a customer's account when investigating potential abuse is a measure of last resort. We want to protect the privacy and safety of both our customers and the people reporting issues to us, and we do our best to balance those responsibilities throughout the process. If we discover you are using our products for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.

When required under applicable law

MB Fuerte vision is a Lithuanian company. Our primary data infrastructure is located in the United States and Europe.

Your rights with respect to your information

At MB Fuerte vision, we apply the same data rights to all customers, regardless of their location. Currently some of the most privacy-forward regulations in place are the European Union's General Data Protection Regulation ("GDPR") and California Consumer Privacy Act ("CCPA") in the US. MB Fuerte vision recognizes all of the rights granted in these regulations, except as limited by applicable law. These rights include:

  • Right to know. You have the right to know what personal information is collected, used, shared or sold. We outline those practices in this privacy policy.
  • Right of access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
  • Right to correction. You have the right to request correction of your personal information.
  • Right to erasure / "to be forgotten". This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers.
  • Right to complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority. In Lithuania, this is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija).
  • Right to restrict processing. You have the right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information.
  • Right to object. You have the right, in certain situations, to object to how or why your personal information is processed.
  • Right to portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
  • Right to not be subject to automated decision-making. You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes.

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. Audio files and transcripts are stored securely using Cloudflare R2 with encryption at rest. We implement industry-standard security measures to protect your sensitive audio and text content.

What happens when you delete content

If you delete any audio files, transcripts, or other content, it will become immediately inaccessible and will be permanently removed from our active systems. We do not retain deleted content.

Location of site and data

Our products and other web properties are operated from Lithuania. However, some of our service providers are located in the United States and other countries. If you are located in the European Union, UK, or elsewhere, please be aware that some of your information may be transferred to and stored in the United States and other countries. By using our services and/or providing us with your personal information, you consent to this transfer. We ensure that all data transfers comply with GDPR requirements and adequacy decisions.

Changes & questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at support@prismascribe.ai and we'll be happy to try to answer them!

Originally adapted from the Basecamp open-source policies / CC BY 4.0